# Shipping Policy

CoreGenyx ships orders within Australia using **Australia Post Express Shipping** with tracking.

## Processing Times

Orders are **processed and shipped within 24 hours** after payment has been received and confirmed.

Orders placed on weekends or public holidays may be processed on the next available business day.

## Shipping Within Australia

We offer **Australia Post Express Shipping Australia-wide**.

Available shipping options and current shipping charges are displayed at checkout before payment is completed.

Delivery times are based on Australia Post’s estimated Express Post delivery timeframe and may vary depending on the destination.

## Tracking

Once your order has been processed, your **tracking number will be sent to the email address or mobile number provided at checkout**.

Please allow time for tracking details to update after your parcel has been lodged with Australia Post.

## Delivery Delays

Australia Post delays, weather events, public holidays, remote-area delivery times, and other circumstances outside our control may affect delivery estimates.

CoreGenyx cannot guarantee an exact delivery date once an order has been handed to Australia Post.

## Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

## Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us with your order number and tracking details so we can assist with the Australia Post enquiry.

For shipping enquiries, please contact:

[hello@coregenyx.com](mailto:hello@coregenyx.com)