This policy applies to orders from Australia. It is intended to ensure that you are aware of our shipping policies and procedures. By placing an order in this store, you accept the policies contained herein.

Delivery Time: Handling time + Transit time

Handling Time: 1-2 business days (Monday to Friday)
Transit Time: 3-5 business days (Monday to Friday)
Order Cut-Off Time: Monday to Friday: 05:00 PM (GMT+10:00) Australian Eastern Standard Time (Melbourne)

Shipping costs:

Flat Rate: $13.00

Free shipping over a specific order value of $200

 

DELIVERY TERMS 

We offer Australia Post Express Shipping Australia-wide.

Available shipping options and current shipping charges are displayed at checkout before payment is completed.

Delivery times are based on Australia Post’s estimated Express Post delivery timeframe and may vary depending on the destination.

Tracking

Once your order has been processed, your tracking number will be sent to the email address or mobile number provided at checkout.

Please allow time for tracking details to update after your parcel has been lodged with Australia Post.

Delivery Delays

Australia Post delays, weather events, public holidays, remote-area delivery times, and other circumstances outside our control may affect delivery estimates.

CoreGenyx cannot guarantee an exact delivery date once an order has been handed to Australia Post.

Incorrect Addresses

Customers are responsible for providing a complete and accurate delivery address at checkout.

If an order is returned because an incorrect or incomplete address was supplied, additional shipping charges may apply before the order can be resent.

Lost or Damaged Parcels

If your parcel appears to be lost or arrives damaged, please contact us with your order number and tracking details so we can assist with the Australia Post enquiry.

For shipping enquiries, please contact:

Customer Support
Email: hello@coregenyx.com
Phone: +61434761173
Address: Lee st, Wellington, New South Wales 2820, Australia.