Last Updated: 14/08/2026

At CoreGenyx, we value your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, store, and protect information when you visit our website, browse our products, create an account, or place an order.

Information We Collect

We may collect the following information:

  • Full name
  • Email address
  • Phone number
  • Billing and shipping address
  • Payment-related information, which is processed securely through third-party payment providers
  • Order history and transaction details
  • Account information, where applicable
  • Device information, browser type, operating system, and IP address
  • Cookies and website usage information
  • Information you provide when contacting our customer support team

How We Use Your Information

We may use your information to:

  • Process and fulfill orders
  • Provide customer support
  • Communicate order confirmations, shipping updates, and other service-related messages
  • Manage your customer account
  • Improve our website, products, and services
  • Personalize your website experience
  • Detect and prevent fraud, abuse, and unauthorized transactions
  • Maintain website security
  • Send promotional communications where you have provided consent
  • Comply with applicable laws, regulations, and legal obligations

Payment Security

Payments made through our website are processed using secure third-party payment providers.

CoreGenyx does not store complete payment card details on its own servers. Payment information is handled by the relevant payment processor in accordance with its own privacy and security policies.

Cookies

Our website may use cookies and similar technologies to:

  • Improve website functionality
  • Remember your preferences
  • Keep items in your shopping cart
  • Understand website traffic and usage
  • Improve website performance
  • Enhance your overall shopping experience

You may disable or manage cookies through your browser settings. However, disabling certain cookies may affect the functionality of some parts of our website.

Information Sharing

We do not sell or rent your personal information.

We may share relevant information with trusted third parties when necessary to operate our business and provide our services, including:

  • Payment processors
  • Shipping and delivery providers
  • Website hosting and technology providers
  • Analytics and website service providers
  • Customer support providers
  • Professional advisers or service providers where necessary
  • Government agencies, regulators, or legal authorities where required by applicable law

These parties may only receive information reasonably necessary for the relevant service or legal purpose.

Data Security

We take reasonable administrative, technical, and organizational measures to help protect your personal information against unauthorized access, disclosure, alteration, loss, or destruction.

However, no method of electronic transmission or storage is completely secure. Therefore, while we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, including fulfilling orders, providing services, maintaining business records, resolving disputes, preventing fraud, and complying with legal requirements.

When information is no longer required, we may securely delete or anonymize it where appropriate.

Your Privacy Rights

Depending on your location and applicable privacy laws, you may have the right to:

  • Request access to personal information we hold about you
  • Request correction of inaccurate or incomplete information
  • Request deletion of your personal information where legally permitted
  • Withdraw consent for marketing communications
  • Request information about how your personal data is processed
  • Request a copy of certain personal information we hold about you

To exercise any applicable rights, please contact us using the contact information provided below.

Marketing Communications

If you choose to subscribe to marketing communications from CoreGenyx, we may send you information about products, promotions, updates, or other relevant communications.

You can unsubscribe from promotional emails at any time by using the unsubscribe option included in the communication or by contacting us directly.

Third-Party Links

Our website may contain links to third-party websites, services, or platforms.

CoreGenyx is not responsible for the privacy practices, security, or content of third-party websites. We recommend reviewing the privacy policies of any third-party websites you visit.

Children’s Privacy

Our website is not intended for children, and we do not knowingly collect personal information from children where prohibited by applicable law.

If you believe that a child has provided personal information to us, please contact us so that we can take appropriate steps to address the situation.

Policy Updates

We may update this Privacy Policy from time to time to reflect changes to our services, website practices, technology, or applicable legal requirements.

Any changes will be posted on this page with an updated Last Updated date.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way we handle your personal information, please contact us:

Email: hello@coregenyx.com