Last Updated: 14/08/2026
At CoreGenyx, customer satisfaction is important to us. Due to the specialized nature of our research products, the following refund and returns policy applies.
Order Cancellation
Orders may be canceled only before they have been processed or shipped.
Once an order has entered fulfillment or has been shipped, it can no longer be canceled.
Returns
Due to product integrity and quality-control requirements, we generally do not accept returns of products that have been delivered.
Returns may be considered if:
- The incorrect item was received.
- The product arrived damaged during shipping.
- The product has a verified manufacturing defect.
Approved return requests must be submitted within 7 days of delivery.
Damaged or Incorrect Orders
If your order arrives damaged or you receive the wrong product, please contact us within 48 hours of delivery.
Please include:
- Your order number
- Photos of the package
- Photos of the product received
- A brief explanation of the issue
Refund Eligibility
Refunds may be issued when:
- A return request has been approved.
- An order cannot be fulfilled.
- A duplicate payment has occurred.
- A product is confirmed to have a manufacturing defect.
Approved refunds will generally be issued to the original payment method.
Non-Refundable Situations
Refunds will generally not be issued for:
- Incorrect shipping information provided by the customer
- Orders refused by the recipient
- Delays caused by shipping carriers
- Products that have been opened, used, or altered
- Change-of-mind purchases after shipment
Nothing in this policy limits any rights or remedies that cannot legally be excluded under applicable consumer protection laws.
Lost Packages
If a shipment is lost during transit, CoreGenyx will work with the relevant shipping carrier to investigate the issue and determine an appropriate resolution.
Contact
For refund or return requests, please contact us:
Email: hello@coregenyx.com