Terms of service
Terms of Service – CoreGenyx
Last updated: 24 June 2026
Welcome to CoreGenyx. By accessing or using our website, purchasing our products, or using any of our services, you agree to be bound by these Terms of Service ("Terms"). If you do not agree with these Terms, please do not use our website.
1. About Us
CoreGenyx ("we", "our", or "us") operates the website www.coregenyx.com and provides products and services to customers in Australia, New Zealand, and other approved locations.
2. Eligibility
By using our website and purchasing our products, you confirm that:
- You are at least 18 years of age;
- You have the legal capacity to enter into a binding agreement; and
- You will comply with all applicable laws and regulations.
3. Products and Availability
We reserve the right to:
- Modify, discontinue, or remove products at any time;
- Limit quantities available for purchase;
- Refuse or cancel orders at our sole discretion.
All product descriptions, images, and pricing are subject to change without notice.
4. Pricing and Payment
All prices displayed on our website are in Australian Dollars (AUD) unless otherwise specified.
Payment must be made in full before an order is dispatched.
We reserve the right to correct pricing errors or cancel orders resulting from incorrect pricing or technical errors.
5. Shipping and Delivery
Shipping times provided are estimates only and are not guaranteed.
CoreGenyx is not responsible for delays caused by:
- Courier providers;
- Customs processing;
- Weather events;
- Incorrect shipping information;
- Circumstances beyond our reasonable control.
Risk in products passes to the customer upon delivery to the shipping address provided.
6. Temperature-Sensitive Products
Certain products may be sensitive to temperature fluctuations during transit.
CoreGenyx takes reasonable care in packaging and dispatching orders but does not guarantee specific temperatures during shipping and is not responsible for temperature exposure, shipping delays, or conditions outside of our control.
Nothing in this clause excludes any rights you may have under applicable consumer protection laws.
7. Orders and Cancellations
We reserve the right to refuse, cancel, or limit any order at our sole discretion.
Orders cannot be cancelled once they have been processed and dispatched.
8. Intellectual Property
All content on this website, including logos, branding, graphics, text, product descriptions, images, and designs, is the property of CoreGenyx and may not be copied, reproduced, or used without our prior written consent.
9. Website Use
You agree not to:
- Use the website for unlawful purposes;
- Interfere with the security or operation of the website;
- Attempt to gain unauthorised access to our systems;
- Upload harmful software or malicious code.
10. Limitation of Liability
To the maximum extent permitted by law, CoreGenyx shall not be liable for any indirect, incidental, consequential, special, or punitive damages arising from the use of our website or products.
Our total liability, where permitted by law, is limited to the amount paid for the relevant product or service.
11. Consumer Rights
Nothing in these Terms excludes, restricts, or modifies any rights or remedies you may have under:
- The Australian Consumer Law (ACL) contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth); or
- The New Zealand Consumer Guarantees Act 1993 (CGA), the Fair Trading Act 1986 (FTA), and any other applicable consumer protection legislation.
Where required by law, customers may be entitled to a repair, replacement, refund, or other remedy.
12. Privacy
Your use of this website is also governed by our Privacy Policy, which forms part of these Terms of Service.
13. Changes to These Terms
We may amend these Terms at any time by publishing updated Terms on our website. Continued use of the website after changes are posted constitutes acceptance of the revised Terms.
14. Governing Law
For customers located in Australia, these Terms are governed by the laws of Australia.
For customers located in New Zealand, these Terms are governed by the laws of New Zealand to the extent required by applicable legislation.
Any disputes arising from these Terms shall be subject to the jurisdiction of the courts of the applicable country.
15. Contact Us
CoreGenyx
Website: www.coregenyx.com
Email: hello@coregenyx.com
If you have any questions regarding these Terms of Service, please contact us at the email address above.