Privacy policy
Privacy Policy – CoreGenyx
Last updated: 24 June 2026
At CoreGenyx ("we", "our", or "us"), we are committed to protecting your privacy and handling your personal information responsibly in accordance with applicable privacy laws in Australia and New Zealand.
Information We Collect
We may collect the following personal information when you visit our website, create an account, place an order, subscribe to our emails, or contact us:
- Name
- Email address
- Phone number
- Billing and shipping addresses
- Payment information (processed securely by third-party payment providers)
- Order history
- Device information, IP address, and browser information
- Information collected through cookies and analytics tools.
How We Use Your Information
We may use your information to:
- Process and fulfil orders
- Provide customer support
- Communicate with you regarding your orders or enquiries
- Improve our website and customer experience
- Send promotional and marketing communications (where you have consented)
- Prevent fraud and maintain website security
- Comply with our legal obligations.
Payment Information
Payments are processed through secure third-party payment providers. CoreGenyx does not store your full credit or debit card details.
Cookies and Analytics
Our website uses cookies and similar technologies to:
- Improve website functionality;
- Remember your preferences;
- Analyse website traffic and performance;
- Deliver relevant marketing and advertising.
You can disable cookies through your browser settings; however, some website functions may not operate correctly.
Sharing Your Information
We may share your information with trusted third parties, including:
- Payment processors;
- Shipping and fulfilment providers;
- Website hosting and technology service providers;
- Marketing and analytics providers;
- Government authorities or regulators where required by law.
We do not sell your personal information to third parties.
International Transfers
As we operate in both Australia and New Zealand, your personal information may be stored or processed in either country or by trusted service providers located in other jurisdictions.
By using our website, you consent to these transfers where permitted by law.
Marketing Communications
If you subscribe to our mailing list, we may send you updates, promotions, and product information. You may unsubscribe at any time by clicking the unsubscribe link contained in our emails.
Data Security
We take reasonable steps to protect your personal information from loss, misuse, unauthorised access, disclosure, alteration, or destruction.
However, no method of electronic transmission or storage is completely secure, and we cannot guarantee absolute security.
Access and Correction
You may request access to the personal information we hold about you and request that any inaccurate or incomplete information be corrected.
Children's Privacy
Our website is intended for individuals aged 18 years and over. We do not knowingly collect personal information from children.
Privacy Laws
CoreGenyx aims to comply with:
- The Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs) in Australia; and
- The Privacy Act 2020 (New Zealand) and the Information Privacy Principles (IPPs) in New Zealand.
Changes to This Privacy Policy
We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated effective date.
Contact Us
CoreGenyx
Website: www.coregenyx.com
Email: hello@coregenyx.com
If you have any questions regarding this Privacy Policy or how your personal information is handled, please contact us via email.